My account was not credited after I paid my bill. What should I do?

If you did not receive cashback after paying for services at a participating property, you can claim the cashback up to one month after you paid for the eligible service. You must submit your claim, along with a copy of the bill in question, to customer services at

Please note that all bookings made through agencies, tour operators, OTAs or third parties other than the property or will not be eligible for credit.