To find out the amount of your loyalty credits, log in to your customer account using your login details.
Once you have logged in, click on ‘Loyalty programme’, and the credits will appear next to your QR Code :
The credits corresponds to the amount of cashback you have accumulated.
You will receive a cashback statement at the beginning of each month.
As soon as you approach the maximum limit of your prize fund (250 euros), you will be notified by email to invite you to use your cashback.
Otherwise, as soon as your kitty reaches 250 euros, it will be unusable and only a new transaction using the kitty will allow you to earn cashback again.
Following a transaction, the cashback will appear in your account within 24 hours.
If an establishment has not credited the cashback to your kitty, please send us your invoice within one month of your stay or meal to aide@teritoria.com.