Consumer Dispute Resolution
In accordance with Articles L.611-1 et seq. and R.612-1 et seq. of the French Consumer
Code, it is stipulated that in the event of a contractual dispute relating to the
performance of the sales contract and/or the provision of services, which has not been
resolved through a prior complaint submitted to our customer service, the Consumer
may resort to mediation, free of charge.
To this end, the consumer may contact ANM CONSOMATION:
In accordance with Articles L.611-1 et seq. and R.612-1 et seq. of the French Consumer
Code, it is stipulated that in the event of a contractual dispute relating to the
performance of the sales contract and/or the provision of services, which has not been
resolved through a prior complaint submitted to our customer service, the Consumer
may resort to mediation, free of charge.
To this end, the consumer may contact ANM CONSOMATION:
- By mail, by writing to 2 rue de Colmar, 94300 Vincennes, France, and must include their full contact details, telephone number and email address;
- Or online, by filling out the mediation request form available at the following address: https://www.anmconso.com.
For more information, ANM Consomation can also be reached by phone at +33 (0)1 58
64 00 05, Monday to Friday, from 9:00 a.m. to 12:00 p.m. (CET).
64 00 05, Monday to Friday, from 9:00 a.m. to 12:00 p.m. (CET).
In the event of a dispute arising from an online sales contract, the consumer may also
use the European Online Dispute Resolution (ODR) platform, available at:
https://ec.europa.eu/consumers/odr
use the European Online Dispute Resolution (ODR) platform, available at:
https://ec.europa.eu/consumers/odr
The website www.economie.gouv.fr/mediation-conso also provides comprehensive
information on cross-border consumer disputes.
information on cross-border consumer disputes.