Help Center

Back to home

Help Center

Loyalty Program

Credits - Cashback

Loyalty Program

Questions about the benefits, your credits or how they are used

Where can I earn loyalty benefits?

Loyalty card

How do I get the new loyalty card?

Is my old (physical) card still valid?

I don't have a smartphone. How do I show my loyalty card?

How do I get a new physical card?

Can anyone else use my loyalty card?

How do I add the card to my Wallet?

How do I use the digital loyalty card?

See more

The benefits of loyalty program

What are the Standard benefits?

Who is eligible for loyalty benefits?

Premium loyalty program

What are the Premium benefits ?

How do I get Premium benefits?

How can I pay for my Premium membership?

How can I cancel my Premium membership?

How long are Premium benefits valid for?

See more

Credits - Cashback

How can I find out the amount of my credits?

What is cashback?

What services are eligible for cashback ?

How do I earn cashback?

How long is earned cashback valid for?

Is there any limit to how much cashback/credit I can earn?

Where can I use my account credit?

How do I use my account credit?

Where can I view my loyalty transaction history?

Are gift boxes or gift card purchases eligible for cashback?

My account was not credited after I paid my bill. What should I do?

See more

Exclusif Premium - Boosted Cashback

Spring 10% cashback offer reserved for Premium members